Employment Opportunities

Barron Lighting Group is an Equal Opportunity/Affirmative Action Reasonable Accommodation employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. All newly hired employees will be subject to the E-Verify Employment Eligibility Verification Program.


Product Manager
Account Manager I   |   Customer Support Representative



Product Manager, Exitronix
Download Full Job Description (PDF)

Summary:

The product manager operates as the General Manager for the brand/ product lines, responsible for the profitable growth of the business unit. The product manager is responsible for all aspects of the product portfolio, from new product development to life cycle management.

Primary Responsibilities:
  • Identify and execute strategies to grow product line sales through new products, programs and promotions
  • Support supply chain with demand planning for key products/ families
  • Identify, develop and maintain all product collateral: spec sheets, brochures, promotion pieces, carton graphics, sell sheets, launch packages, web site, on-line customer information needed
  • Develop and provide product training for customers, sales force and internal support functions
  • Identify and implement strategic product promotions
  • Develop and execute profitability improvement strategies
  • Identify product cost reductions through manufacturing/ sourcing trade-off studies, value engineering, design improvements and standardization
  • Establish product pricing, monitoring competitiveness and profitability for product lines
  • Maintain price book, announcing pricing adjustments as needed and updating pricing tools
  • Establish and manage brand development budget
  • Reduce product cost, cost of quality, excess & obsolete inventory and marketing expenses
  • Define and implement new product roadmap
  • Analyze market (product trends, customers, channels, competition) to develop and execute a continuous three year product plan that delivers brand preference and sustainable competitive advantage
  • Specify new product requirements (product features, schedule, costs, forecasts) and develop all collateral and launch elements needed
  • Identify and utilize Voice-of-Customer (VOC) tools to validate new product requirements
  • Responsible for ensuring company meets customer delivery expectations, with goal to reduce product lead times without exceeding inventory goals
  • Develop product/ application expertise
  • Develop stocking strategies for brand, ensuring finished goods inventory will support market demand
  • Rationalize product line and manage product discontinuation roadmap
  • Reduce/ eliminate excess and obsolete inventory
  • Ensure new products are designed with safety margin to support longer expected life requirements and warranties
  • Monitor and reduce warranty costs
Education/ Experience/ Knowledge/ Skill Requirements:
  • Bachelors degree in engineering
  • 3 Years minimum lighting experience
  • Demonstrated leadership in a team environment
  • Strategic thinking with business acumen
  • Strong influencing skills
  • Self-directed with sound decision-making
  • Strong in negotiating and analytics
  • Strong oral and written communication skills
  • Proficiency with Microsoft Office/ Google and enterprise software
Additional Information:
  • Travel occasionally required, mostly within North America, but can include travel to Asia or other foreign locales
  • Low volume, high mix manufacturing experience a plus
  • Previous product management experience is a plus
  • Life safety experience preferred
Interested candidates should apply in writing, with resume to: exibrandresumes@barronltg.com.


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Account Manager I
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Summary:

The Account Manager I maintains and expands relationships with independent manufacturers’ representatives and customers specific to products within the Exitroinix, Trace*lite and SpecialtyLED brands. Responsible for achieving sales quota and assigned strategic account objectives. Represents the brands to become knowledgeable in industry code and competition to educate, train, sell and support our contracted representatives.

Primary Responsibilities:
  • Establish productive, professional relationships with key personnel of assigned representative and customer accounts
  • Meet assigned targets for profitable sales volume and strategic objectives of assigned accounts
  • Implement sales selling cycle and methodology as directed by management to achieve service and sales objectives
  • Research job and specification opportunities in all markets and drive opportunities to representatives and Regional Vice Presidents for quote and follow up
  • Complete outbound sales calls to customers to follow up on opportunities, initiate interest in products and foster relationships and opportunities
  • Maintain and analyze profitability of product and customers on a consistent basis
  • Develop and maintain sales quotations in system database with regular updates provided to management and brand teams
  • Communicate order information, quotations, problems, and/or requests for follow up with Management and Regional Vice Presidents
  • Adhere to expectation of stellar customer service requirements; responding to customer requests immediately and answer fully and accurately
  • Educate customers and guide them to the proper solution
  • Correctly process orders when submitted from representatives and customers while verifying pricing, commission levels and all order details
  • Work with customers to develop case studies, references and testimonials
  • Manage sales open order report to maintain consistent order dates based on stock and manufacturing lead time estimates
  • Be familiar with and utilize all of the resources of the Company in support of the customer
  • Coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations
  • Participate in and track educational events to maintain a high level of knowledge of industry news, happenings and legislation
  • Assist in research and develop strategies and plans which identify marketing opportunities and direct marketing for brand development and customer growth
  • Collaborate with Customer Service and Marketing Specialists to create follow up strategies after field calls, trade shows or events where mass communication may be necessary
  • Other duties as assigned
Typical Daily Tasks:
  • Complete outbound calls to generate sales and develop/increase relationships with current customers
  • Follow up on leads provided by field representative, marketing, and/or tradeshow follow up
  • Verify information and part numbers on purchase orders placed by customers
  • Quote customers and/or reps to meet profitability expectations of the Company while meeting target prices for the opportunity
  • Up-sell and cross-sell to offer complete family of products
  • Review orders entered by customer service for accuracy
  • Work with Marketing to create custom marketing campaigns for specific buying groups or customers
  • Research products to ensure full understanding of selling features and abilities
  • Interact with peers professionally regarding order status, credit terms, and shipping information
  • Answer incoming sales calls professionally and answer stock, pricing, or service related questions
  • Understand and adhere to Company policies regarding customer warranty, RMA, credit and all other procedures
Knowledge & Experience Requirements:
  • Minimum 2 years experience in Sales and Customer Service atmosphere
  • Knowledge of structuring sales quota goals and revenue expectations
  • Ability to effectively produce results under pressure and meet tight deadlines
  • Able to problem solve and make well thought out decisions
  • Proven track record of success
  • Effective understanding of latest technologies and should identify how to apply them to achieve sales
  • Sound understanding of sales and customer service principles
  • Professional written and verbal communication and interpersonal skills
  • Work collaboratively and effectively as a team member
  • Be self-motivated, confident, energetic, and creative
  • Plan decisions and practice good judgment
  • Computer proficiency with Microsoft Office suite required


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Customer Support Representative
Download Full Job Description (PDF)

Summary

Responsible for supporting our account managers for a pre-assigned group of manufacturer’s representatives in the USA. The position requires extensive data entry, email and telephone communication with customers and internal team members and the ability to support the remainder of the sales team.

Primary Responsibilities:

Customer Related Support

  • Accurately and efficiently enters such items as customer orders, return material authorizations, literature requests, drop ship requests, etc., into the sales and financial systems with correct codes conforming to standard procedures
  • Thoroughly investigates and resolves problems associated with processing of customer orders and purchase orders in a professional and timely manner
  • Promptly answers customer inquiries related to orders, (order status, tracking, freight, invoice copies, availability, and expedites) and handles all customer correspondence by phone or email in a professional and timely manner
  • Uses professional and courteous communication skills to listen to customer requests in order to accurately define or determine their needs and provide them with the requisite response
  • Answers incoming calls related to lead time/stock check requests and provides accurate and timely information to the requesting party
Sales Department Support
  • Provides back-up support for Account Managers and other sales team members as needed
  • Maintains an up-to-date detailed open order report by diligently reviewing the report on a regular basis and following up with company personnel on the progress of completing the open orders
  • Expedites sales orders as requested by coordinating with all departments to ensure the expedite process is successfully completed
  • Processes Customer quotes, maintains a quote log and, working with the account manager, follows up on quotes in an effort to convert the quotes to sales
  • Maintains an up-to-date database of stocking distributors and regularly monitor the activity for their stocking distributors to ensure they are ordering product as expected. Work with Account Manager to increase stocking distributor orders
  • Assists the Account Manger and other sales team members in problem solving and implementing the solutions as they are defined
  • Completes all required documentation in an accurate and timely manner
  • Provide backup to Sales and fellow Customer Service Representatives
  • Performs other related duties as assigned or requested
Job Qualifications:
  • Minimum Education: High School Graduate
  • Minimum Experience: 3 years customer service or data entry
  • Preferred Experience: 5-7 years, or equivalent combination of education and experience



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